Our Technology has been selected and refined to accomplish effective, appropriate, and efficient communication with your self-pay patients. This in turn results in profitable and satisfactory resolution of your self-pay balances while maintain and improving patient relationships.
Ontario Systems Artiva Platform™
Fully customizable self-pay software solution, with user interfaces to work in sync with our dialer and manage portfolios internally and for external clients, including flexible automated import and export capabilities.
Inbound / outbound contact management dialer with complete integration to Magnet Solutions’ databases. It includes advanced algorithms to pass live accounts directly to representatives with pop-up account information.
Online Payment Portal in the Client’s Name
Easy access for patients to make their payments online opposed to over the phone or in person
Speech analytics software to monitor quality assurance and manage floor staff performance, ensuring the highest quality customer service and compliance on every call.
Call Recording / Retrieval
We record all calls for quality assurance purposes.
Database to log and track operations, determine improvements, and provide standards for day-to-day operations.
Intelligent reporting software, which integrates fully with our Artiva database and possesses a wealth of tools for customized reporting and goal-tracking capabilities.
In House IT Staff
Including full time Programmers and Network Administrators