Technical Capabilities

Our Technology has been selected and refined to accomplish effective, appropriate, and efficient communication with your self-pay patients.  This in turn results in profitable and satisfactory resolution of your self-pay balances while maintain and improving patient relationships.

Ontario Systems Artiva Platform™

Fully customizable self-pay software solution, with user interfaces to work in sync with our dialer and manage portfolios internally and for external clients, including flexible automated import and export capabilities.

Guaranteed Contacts™

Inbound / outbound contact management dialer with complete integration to Magnet Solutions’ databases. It includes advanced algorithms to pass live accounts directly to representatives with pop-up account information.

Online Payment Portal in the Client’s Name

Easy access for patients to make their payments online opposed to over the phone or in person

Call Miner™

Speech analytics software to monitor quality assurance and manage floor staff performance, ensuring the highest quality customer service and compliance on every call.

Call Recording / Retrieval

We record all calls for quality assurance purposes. 

PPMS™

Database to log and track operations, determine improvements, and provide standards for day-to-day operations. 

Crystal Reports™

Intelligent reporting software, which integrates fully with our Artiva database and possesses a wealth of tools for customized reporting and goal-tracking capabilities.

In House IT Staff

Including full time Programmers and Network Administrators