As an organization, we adhere to the standards set by the Professional Practices Management System ™ (PPMS), determined by the Association of Credit and Collections Professionals™ (ACA). The PPMS standards, which we have adopted, require ongoing and comprehensive quality review. Therefore, we have acquired industry leading technology that allows our managers to assess our team members in real time and to participate in retrospective quality reviews. Call monitoring and call recording are just two of the very powerful tools we have employed. Our entire team undergoes thorough and regular continuing education and quality improvement assessment to insure that we are consistently delivering the highest quality level of service.
Quality Matters Because You Matter
“Magnet Solutions offered support to PCH in the wake of a very abrupt end to a relationship we had with another vendor. They provided a near-seamless transition for patients and staff.”
– Marty Adams – CFO – Paris Community Hospital
“Magnet Solutions was able to increase our self-pay cash recoveries by over 25% while improving our communication to the patient”
– Director of PFS – Midwest Health System
“Magnet Solutions’ staff is skilled in conflict resolution and conscientious of collection techniques in rural Illinois to effectively collect and balance relationships with patients. They are very professional and easy to work with.”
– Lori Gutierrez – CFO – Rochelle Community Hospital