As an organization, we adhere to the standards set by the Professional Practices Management System ™ (PPMS), determined by the Association of Credit and Collections Professionals™ (ACA). The PPMS standards, which we have adopted, require ongoing and comprehensive quality review. Therefore, we have acquired industry leading technology that allows our managers to assess our team members in real time and to participate in retrospective quality reviews. Call monitoring and call recording are just two of the very powerful tools we have employed. Our entire team undergoes thorough and regular continuing education and quality improvement assessment to insure that we are consistently delivering the highest quality level of service.